Player Wellbeing

1mjud Responsible Gaming – Safe Play Guide

For us at 1mjud, responsible entertainment means entertainment that stays in control. This page is our commitment to every player – so your gaming experience always stays enjoyable and never becomes a burden.


Play for Fun, Not to Escape Problems

Online gambling – when done right – can be a genuinely enjoyable source of entertainment, much like watching a movie or going out for a meal with friends. It's a leisure activity that brings fun, healthy excitement, and sometimes, a rewarding win.

But we also understand the reality. A small number of people may find it difficult to control their playing habits. And when that happens, entertainment can turn into something that affects finances, relationships, and mental health.

That's why 1mjud does not only offer great games – we also provide tools and information to help every player stay in control. Not because we are required to. But because we believe healthy players are the foundation of a good community.

This guide was written for you – not in heavy legal language, but in plain English that's easy to understand. Read it through. There may be sections that are useful for you or someone you care about.

Our core principles: Gambling should always be a choice, not a necessity. It should entertain, not torment. It should be controlled, not controlling.
1
Set a Budget Before Playing

Choose an amount you are comfortable losing entirely before starting a session. Not the amount you "hope" to win back – the amount you can let go of without feeling stressed.

2
Use the Limits Provided

Platform 1mjud provides deposit limits, loss limits, and daily session time limits that you can set in your account settings. These are the simplest tools to help you stay in control.

3
Stop When You're Ahead

Winning big and stopping is a true win. Continuing to play after a win in hopes of winning more often leads to unnecessary losses.

4
Take Regular Breaks

Use our cooling-off feature to stop playing for a few days or weeks whenever you feel the need. No questions asked, no complicated procedures.

5
Get Help When You Need It

If gaming begins to affect your finances or relationships, that's a signal to seek help. Contact our team or refer to the support resources we provide.


Six Tools to Stay in Control

All these tools are available within your account 1mjud you. It is free, easy to use, and takes effect immediately.

Daily / Weekly Deposit Limit

Set the maximum amount you can deposit per day or per week. Once the limit is reached, no additional deposits are allowed until the limit period resets. Changes to increase the limit require a 24-hour waiting period.

Loss Limit

Set the maximum loss amount you are comfortable with over a given period. Once the loss limit is reached, your playing session will be automatically stopped for that period.

Session Time Limit

Set a limit on how long you can play in a single session or per day. When the time is up, you will be reminded and the session can be ended. A reminder option is also available every 30 minutes.

Cooling-Off

Activate a playing break for 24 hours, 3 days, 7 days, or 30 days. During this period, you cannot log in or make deposits. Your funds remain safe and withdrawals can still be processed.

Self-Exclusion

For more serious cases, you can apply for a long-term self-exclusion of 6 months, 1 year, or permanently. This is a stronger step for those who feel they need an extended break.

Account Activity Review

View a complete record of your gaming activity, deposits, withdrawals, and time spent on the platform for any period. Full transparency to help you assess your own gaming habits.


Recognise the Signs of Problem Gambling

Gambling problems rarely appear overnight. They usually develop gradually, and many people don't realise it until things have become serious enough. Here are some signs to watch out for:

Playing with money meant for other needs such as rent, bills, or food.
Feeling the need to hide your playing habits from family members or friends.
Trying to "chase" losses by continuing to play or increasing bet amounts.
Feeling anxious, irritable, or distressed when unable to play.
Using gaming as a primary way to cope with stress, anxiety, or sadness.
Borrowing money or selling belongings to fund gaming.
Failing to meet work, family, or social responsibilities due to gaming.
Feeling regretful, guilty, or ashamed after every gaming session.
If you recognise two or more of the signs above in yourself, it may be time to speak with someone or use the support tools we provide.

Quick Self-Assessment – How Are You Doing?

Answer the following questions honestly with yourself. There are no right or wrong answers – this is simply to help you reflect:

1
Have you ever played with more money than you planned?
This happens to many people occasionally – but if it happens frequently, it deserves attention.
2
Have you ever lied to loved ones about how much you play or how much you've lost?
The urge to hide is an important signal that should be taken seriously.
3
Do you play to escape problems or negative feelings?
Using gambling as an emotional coping mechanism is a high-risk pattern.
4
Have you ever tried to stop or cut back on playing but failed?
Difficulty controlling gaming habits is a key sign that outside help is needed.
5
Do thoughts about playing interfere with your focus at work or during daily activities?
Intrusive and recurring thoughts related to gambling require immediate attention.
If you answered "Yes" to any of the questions, consider using the control tools we provide or speaking with our support team.

You Don't Have to Face This Alone

Seeking help is a sign of strength, not weakness. Here are the support resources available to you.

1mjud 24/7 Customer Support

Our team is ready to listen and help you activate any control tools or self-exclusion process. No question or request will be ignored.

Talk to Someone You Trust

Sometimes, an honest conversation with a partner, parent, or close friend is the most effective first step. Don't wait until the problem becomes too serious.

Track Your Own Playing Habits

Use our account activity review feature to see honest data about your gaming habits – time spent, amounts deposited, and overall patterns over weeks.

Activate Instant Break

If you feel you are in an unhealthy gaming episode, activate an instant break from your account settings page. It takes effect within minutes.


Our Commitment to Every Player

Not just words in a document. These are real actions we take every day.

🔞
Strict Prohibition for Minors

Age verification is mandatory during registration. Any account suspected of belonging to an individual under 18 will be investigated and suspended immediately.

📊
Problem Pattern Monitoring

Our system monitors playing patterns that may indicate a gambling problem. Users displaying high-risk patterns will be proactively contacted by our team.

🚫
No Promotions to At-Risk Users

We do not send bonus promotions or special offers to users who are in the process of self-exclusion or who show signs of problematic gaming patterns.

💬
Support Staff Training

All members of our customer support team are trained to identify and handle responsible gaming issues with sensitivity and professionalism.

🔒
Respecting Self-Exclusion Decisions

When you apply for self-exclusion, we will fully respect that decision. No attempt will be made to persuade you to return before the period ends.

📱
Easily Accessible Tools in the App

All responsible gaming control tools are accessible directly from the mobile app 1mjud – no need to contact support to activate them.


Frequently Asked Questions About Responsible Gaming

Log in to your account, go to the "Account Settings" or "Responsible Gaming" section, and select the "Deposit Limit" option. You can set a daily, weekly, or monthly limit. Limits take effect immediately. To increase a limit, a 24-hour waiting period is required as an added safeguard.

A cooling-off period is a short-term option of between 24 hours and 30 days that allows you to take a break from the platform. Once the period ends, your account is reactivated automatically. Self-exclusion is a more serious step – for 6 months, 1 year, or permanently – where your account is fully locked and cannot be reopened until the period expires, and you cannot request early reinstatement.

Yes. Even though you cannot play or make deposits during a cooling-off or self-exclusion period, withdrawal of your account balance is still permitted. Your money is entirely yours. Contact our support team to initiate a withdrawal during that period.

The first step is acknowledging that there is a problem – and that alone takes real courage. Activate self-exclusion on your account immediately. Then speak with someone you trust – a family member, friend, or counselling professional. The support team at 1mjud can also help guide you through this process in a sensitive and non-judgmental way.

No. Your account information and playing activity are fully confidential in accordance with Privacy Policy us. We will not disclose this information to anyone without your consent unless required by law. However, we encourage you to speak openly with people you trust, as support from those close to you is invaluable in the recovery process.

Self-exclusion requests must be submitted by the account holder personally for privacy protection reasons. However, if you are a family member concerned about someone, you are welcome to contact our support team for guidance on the best way to help your loved one.

The Best Entertainment Is Controlled Entertainment

At 1mjud, we want you to enjoy every moment of play without worry. Register today and use our control tools from day one – they're free and always available.

If you or someone you know is experiencing a gambling problem, please use our self-exclusion tool or contact our support team.

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